Artificial intelligence will reshape the logistics industry to significantly improve profitability and cost efficiency

The responsible person of DHL Asia Pacific Customer Solutions and Asia Pacific Innovation Center said: “The technical, business and social conditions are now ready to create conditions for a more proactive and predictable logistics industry. With the further development of artificial intelligence Development, we look forward to working with customers and employees to explore how artificial intelligence will shape the future of the logistics industry."

“China has set a goal of achieving the international frontier level of artificial intelligence technology application in 2030, which will create more power for the combination of artificial intelligence and logistics. At the same time, create more value for all stakeholders.” The person in charge added .

In 2017, China released the “New Generation Artificial Intelligence Development Plan”, which established a blueprint for the development of global leaders in artificial intelligence by 2030. The first step in this plan is to synchronize the overall technology and application of artificial intelligence in China with the world's advanced level in 2020.

At present, China has made remarkable achievements in the field of artificial intelligence. A recent global survey of more than 2,700 managers in seven countries by the Boston Consulting Group shows that Chinese companies are leading the way, with 85% of companies in different industries making tangible progress in adopting artificial intelligence, or Several successful new initiatives were piloted.

The joint report from DHL and IBM emphasizes that artificial intelligence technology is maturing at an alarming rate, enabling more applications to help logistics service providers enrich and enhance the customer experience, such as predicting package delivery before customers place an order. Wait.

With artificial intelligence, the logistics industry will shift from a traditional passive mode to an active and predictable model, which will further deepen the industry and significantly improve profitability and cost efficiency. For example, artificial intelligence technology can use advanced image recognition technology to track the status of shipments and assets, give end-to-end autonomy to transportation, or make predictions before global shipments fluctuate.

The joint report of DHL and IBM further explains the feasible applications of artificial intelligence in the field of logistics, including: using artificial intelligence to develop predictive network management procedures, significantly improving the performance of logistics operations; using artificial intelligence robots, computer vision systems, etc. to empower logistics assets, Effectively alleviate the manual load in modern logistics operations; use artificial intelligence visual review to maintain tangible assets; use artificial intelligence-enabled tools such as voice agents to help logistics providers personalize these customers, thereby increasing customer loyalty and retention Rate and so on.

In 2017, DHL Parcels became one of the first delivery logistics providers to offer package-based tracking based on voice services and deliver shipping information via Amazon Alexa. With a conversational artificial intelligence interface that uses alphanumeric tracking code, customers can simply ask questions such as "Alexa, where is my package?" or ask "DHL, where is my package?" to know the shipment status Update. If there is a problem with the delivery, the customer can use this voice service to seek help from DHL and handle it by the customer service department.

DHL Asia Pacific Customer Solutions and Asia Pacific Innovation Center leaders concluded: “DHL has been looking for cutting-edge technologies to innovate in the traditional labor-intensive logistics industry. Among them, employees are our valuable wealth, they can invest in In the task of creating greater value for our customers. With the further application and development of artificial intelligence in the field of predictable logistics, our employees can use this to get more time and resources to create a more advantageous delivery value chain."

DHL is part of the Deutsche Post DHL Group. The group's revenue in 2018 exceeded 61 billion euros.

Reprinted from the network