Epicor launches AI-based virtual agent

From Logistics Manager Magazine,
Published Thursday 18 April 2019 12:20 pm

Epicor has launched Epicor Virtual Agent (EVA), a digital agent driven by artificial intelligence technology to accelerate pace of operations by simplifying interactions with ERP systems.

EVA appears on-screen as a virtual assistant that users can access via text or voice powered by natural language processing. The idea is to transform data into visual information to create an intuitive experience to complete actions on native devices, providing users with targeted information to help make better, faster decisions.

EVA also uses artificial intelligent to deliver alerts and insights, carrying out targeted actions based on combinations of events, market statistics, and historical data. For example, forecasting and automatically adjusting production or distribution levels in-line with customer demand

EVA can be added to all sizes and types of Epicor ERP implementation, including on-premise as well as in the cloud.